Keywords: Dow Royle Telecommunications, whirlpool, cam gtp, The Australian International Film Festival, Cameron Male

We are responding the a this link posted by one Cameron Male alias "cam gtp" authorised officer for the Australian International Film Festival on the whirlpool website.

BACKGROUND TO THIS POSTING

Mr Male representing the Australia International Film Festival's account with us, has sought to hide behind an alias with the intent to defame our good name without the prospect of identification.

A cowardice act by any standard.

We believe our response through this webpage will guarantee us a fair hearing.

And this family run business has got better things to do than conduct a slinging match in whirlpool.

Now. unfortunately for Mr Male, in his zeal to attempt to deafame us, he has inadvertantly alerted us to his identity through his TIO connection.

You see, what Mr Male didn't realise is that TIO complaints to us are few and infrequent. He all but shouted his identity at us.

RESPONSE

We agree Mr Cameron Male currently has a business account for the service number 1300784118 with Dow Royle Telecommunications
We agree Mr Male was charged a $45 dishonour fee.
We agree Mr Male was credited the $45 dishonour fee.
We agree Mr Male made a complaint to the TIO.

DEFAULTER

What Mr Male conveniently failed to make known in his posting is that he defaulted on the following invoices:
November 07 and was charged $5
December 07 and was charged $45

Interestingly he had every opportunity to direct deposit his November07 invoice into our account by the due date of 12 November 07.

Yet, he did not do so until the 24 January 08 and only after we instituted normal credit defaulter procedures.

Following Mr Male's manual payment on 24 January 08 for the then well overdue invoices, he gave an undertaking to forthwith provide a valid credit card as agreed when he made his application.

He did not provide the cedit card. (surprise, surprise)

Thus, his January 08 invoice promptly dishonoured but still no disconnection of service.

On 15 February 08, we snail mailed him a hard copy 'warning letter' to immediately pay his overdue January 08 invoice.

He provided another manual payment on the 18 February 08.

Then, (surprise, surprise) on 29 February 08, Mr Male phoned us advising he had made a complaint to the TIO for a $45 refund.

This was news to us and we asked Mr Male why he did not phone us first to discuss the matter. He said he was ringing now and that's all that mattered.

Despite the manner in which he conducted his account (badly), we asked if a refund would resolve the issue and he agreed but we made a provison that he must advise the TIO the matter had been settled.

On 7 March 08 we were alerted to Mr Male's spurious posting on whirlpool and immediately contacted the TIO who informed us Mr Male had not made contact since his first complaint.

Clearly Mr Male is a person who's word cannot be trusted. Thus, any resaonable (sane) person would conclude his whirlpool postings are the nefarious ravings of a .... (read on for the description).

But his second posting simply is misleading, deceptive and just plain stupid. The entities are at the same address because.....

It saves on overheads.

As for our true description of you, Cameron, ... it's hard not to consider you a typical whinging recalcitrant consumer. (look it up in the dictionary). So of course we'd be pleased for you to go elsewhere... der!

Fortunately for us, the tiny number of such whinging recalcitrant consumers soon move on to another provider. (lucky them)

FREE SPEECH

Let there be no mistake, we welcome open, honest free speech. We're sure Cameron has no objection to us responding in like manner?

Finally, by you moving on to another Provider Mr Male, you are assisting our existing customers by lowering our overheads which means better rates for our PAYING customers.

So, to our loyal, PAYING customers, we give you our undertaking to ensure such recalcitrant consumers as Mr Male, are encouraged to move on as quickly as possible.

We thank our loyal, PAYING customers for their support and past testimonies.  [Assessment of the language would suggest that he wrote them himself. RM]

We are now gathering information for a response to yet another spurious whirlpool posting by one "Guy Nice" (alias) and <Name>  of <company name>.

In the interim we can respond by declaring <company name> was a customer that defaulted on payment for months. Upon pressing for payment of the default debt of $800 plus, <name> then sought the assistance of the TIO to negotiate a monthly installment plan to pay off the debt. One could conclude they were trading insolvent at the time. A full and detailed response to come.